Help & FAQ
Find a quick answer below, or email us — we're a small team, and we read every message.
Contact us
moryskorea@gmail.com
No email app set up? Copy the address and write to us from any email service. We're a small team and answer by email, so please allow some time for a reply — privacy requests get a reply within 30 days.
한국어로 문의하셔도 됩니다 — Korean-language inquiries are welcome.
Report a problem or send a request
Pick the topic that fits — each link opens an email with the subject line and the details we need already laid out.
- Wrong or outdated information
We want to get today's Korea right, so corrections are always welcome. Send the page address (URL) of the article and tell us what's wrong or out of date — a link to the source you're going by helps a lot.
- Something isn't working on the site
A page that won't load, a broken link or button, text that's cut off on your phone — tell us the page address, what happened, and what device and browser you use.
- Copyright & photo removal
Send the page address where the photo or text appears, tell us which one it is and how you hold the rights (for example, you took the photo), and say what you'd like us to do. For a formal copyright complaint, include what's listed under Copyright complaints in our Terms of Use.
- Reporting a comment or other content
Comments open soon. When they do, send the page address, the nickname and roughly when it was posted, and what's wrong — our Terms of Use explain what we act on.
- Privacy requests & parents
For a privacy request — such as seeing or deleting your account data — put "Privacy request" in the subject line and tell us what you'd like and the email address you signed in with. Parents and guardians: if you have a question about your child's information, or think a child under our minimum age has signed up, write to us too. What we collect is explained in our Privacy Policy, and the Children section covers minors.
- Partnerships & business
Tell us who you are, what you have in mind, and the best way to reach you. A link to your site or past work helps.
- Anything else
Feedback, ideas, a story you'd love to see, or just a hello — send it over.
Frequently asked questions
About Mori's Korea
What is Mori's Korea — and who is Mori?
Mori's Korea is a curated portal connecting viewers of the Mori's Korea YouTube channel to authentic Korean food, life, culture, beauty, pet, and travel experiences — through the magazine, the videos, and, over time, trusted shopping and travel partners.
Mori is the illustrated host of the channel and this magazine: curious, upbeat, and a little awkward about it. Meet the rest of the cast on the About page.
How current is the information, and what if I spot a mistake?
The Right Now Korea section of the Magazine covers what's coming up and what just happened in Korea, timed to when it's actually relevant. Even so, opening hours, prices, and event dates can change, so check the official source before you go.
If something looks wrong or out of date, email us the article's page address and what needs fixing — we'd genuinely like to know. The Report a problem section above has a ready-made email.
Where can I watch the videos?
Every video is on the Videos page, newest first, and on the Mori's Korea YouTube channel. Tap a video to watch it on YouTube.
To comment on a specific video, use the comment section under that video on the YouTube channel.
Where do the photos come from?
Where an article uses a photo, its credit appears at the bottom of that article, and third-party material is listed on the Credits page. For questions about using or removing a photo, email us with the page address.
Can I use the Mori characters or images?
Please email us before you use Mori's Korea characters or images anywhere else. Tell us what you'd like to use and where it would appear.
Is the information on the site professional advice?
No. Articles and videos are general information and personal recommendations about Korea — not legal, immigration, medical, or financial advice. Entry rules, opening hours, prices, and event dates change, so confirm important details with the official source before you go. See the Terms of Use.
Do you use affiliate links?
Not at the moment. Mori's Korea doesn't currently take part in any affiliate program, and the links on Mori's Picks go straight to each partner's own site. If that ever changes, we'll say so on the Affiliate Disclosure page first.
Are you sponsored by the brands and places you feature?
No. As of today, Mori's Korea has no sponsorship, paid partnership, or affiliate arrangement with the brands, shops, or places we mention in our articles and videos. If that changes, we'll say so clearly where it applies and on the Affiliate Disclosure page.
Accounts & Mori Points
Do I need an account?
No. Reading the magazine and watching videos never requires signing in. Member features, such as Mori Points, are opening soon.
How do I sign up — and how old do I need to be?
Accounts aren't open yet — they're opening soon. When they do, you'll use the Sign in button at the top of the page to sign in with your Google account; the first time, your account is created for you. You must be at least 14, and we ask for your birth year once, right after you first sign in.
Before you sign in, you can read the rules: Terms of Use, Privacy Policy, and Mori Points Terms.
What are Mori Points?
Mori Points are our way of saying thanks for being part of Mori's Korea — a thank-you benefit, not money. They open together with the member features. Points have no cash value and only work on this site. The full rules are in the Mori Points Terms.
How do I earn Mori Points?
Points are earned through things like a daily check-in (with streak bonuses), quizzes, and a free daily draw, and there's a daily limit on how many one account can earn. The exact values, the limit, and any changes are in the Mori Points Terms — that page is the official list.
How do Mori Points expire?
Currently, points expire 12 months after the day you earn them. We set the expiry period, and if we change it we post the change on the Mori Points Terms page before it applies.
Can I transfer, sell, or trade Mori Points?
No. Points can't be bought, sold, traded, gifted, transferred, or cashed out, and they can't be shared between accounts. See the Mori Points Terms.
What can I use Mori Points for?
Right now points can only be earned. When we have the chance to offer perks — for example small extras or partner discounts — we'll announce them on the Mori Points Terms page. We don't promise any specific reward, date, or amount.
What if my points or account look wrong?
Email us from the address you signed in with and tell us what you see and what you expected. If points were added or taken away by an error, we may correct your balance — see Corrections and Misuse in the Mori Points Terms.
Privacy & safety
How do you handle privacy — and what about kids?
We keep what we collect small. Reading and watching never require an account, and we measure visits with cookie-free, aggregate statistics (Cloudflare Web Analytics) — no advertising trackers. If you do sign in, we ask once for your birth year (year only) to confirm you meet our minimum age of 14 for points, comments, and other account features. We don't collect your phone number, physical address, or location, and we don't sell your information.
The details are in our Privacy Policy. For a privacy request, or a question as a parent or guardian, email us.
How do I delete my account or my data?
Email us from the address you signed in with, put "Privacy request" in the subject line, and tell us what you'd like — to see your data, correct it, or delete your account. Members can also download a copy of their account data from the Account page. We reply within 30 days. Deleting your account also removes your points. The details are in the Privacy Policy.
How do I report a comment?
Comments open soon. When they do, email us the page address, the nickname and roughly when it was posted, and what's wrong. Our Terms of Use explain what we act on.
Can I ask Mori a question?
We're preparing a Q&A space for members, coming soon. For now, the best way is to email us your question.
Didn't find your answer? Email us.
Rules & policies
- Terms of Use — the rules for using the site, accounts, and comments.
- Privacy Policy — what we collect and why, and how to ask us to see or delete your data.
- Mori Points Terms — how points are earned, the daily limit, and expiry.
- Affiliate Disclosure — whether we earn anything from the links we share.
- Credits — where photos and other third-party materials come from.